FAQ | OnStop

Are product reviews genuine?

Yes, all product reviews are submitted by verified users. We value honest feedback because it helps others make informed decisions

Is my personal information secure?

We take the protection and security of your personal information extremely serious. Our website uses industry-standard security procedures to safeguard your information. Visit our Privacy Policy for additional information.

Which payment options are accepted?

For safe and secure transactions, we take major credit/debit cards, PayPal, and cash on delivery.

Can I modify my shipping address after placing an order?

Unfortunately, we cannot change the mailing address once the order has been placed. Please double-check your shipping information before proceeding with the checkout process. If you have any additional queries or issues, please contact our customer service team.

What is your return policy?

Please visit our Returns & Exchanges page

After placing my order, is it possible for me to change or cancel it?

Unfortunately, we are unable to modify or revoke an order once it has been successfully placed. Before completing the payment process, please carefully review your order.

How can I reach the customer service team?

Our customer support team can be reached by email at Sale@OnStop.in or by visiting our Contact Us page. On business days, we attempt to answer within 48 hours.

Do you ship internationally?

Yes, we provide international shipping. Shipping fees and delivery times may vary depending on the location. Visit our Shipping Policy for additional information.

How do I submit an order?

Just browse our online store, put the things you want in your cart, then check out to place an order. Our detailed instructions can be found on the checkout page if you get into any sort of issue.

How do I track my order?

An email confirmation with a tracking number will be sent to you once your product ships. You may trace your order using this number, through the shipping company's platform.

How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.