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Shipping & Returns

Shipping Policy

Thank you for shopping at OnStop by Truvika Global! We are committed to getting your orders to you as quickly and efficiently as possible. This shipping policy outlines the different shipping options and timelines that we offer.

Shipping rates are calculated based on the weight and destination of your order. You can see the shipping rates for your order at checkout.

International shipping

We ship to many countries around the world. International shipping rates are calculated based on your order and location. You can see the shipping rates for your order at checkout.

Processing time

Orders are typically processed within 2-4 business days. Once your order is processed, it will be shipped using the method you selected.

Delivery times

Delivery times are estimated based on the shipping method you choose and the destination of your order. You can see the estimated delivery time for your order at checkout.

Tracking your order

You will receive a tracking number via email once your order ships. You can use this tracking number to track your order on the carrier's website.

Damages and lost packages

If your order arrives damaged, please contact us within 7 days of delivery. We will be happy to send you a replacement or issue a refund.

If your order is lost in transit, please contact us within 15 days of the estimated delivery date. We will work with the carrier to locate your package. If your package cannot be located, we will send you a replacement or issue a refund.

Holiday shipping

Please be aware that shipping times may be longer during the holiday season. We recommend placing your orders early to ensure timely delivery.

Changes to this policy

We reserve the right to change this shipping policy at any time. We will post any changes on our website.

Contact us

If you have any questions about our shipping policy, please contact us at Sale@OnStop.in.

Return & Exchange Policy

To Start Exchange Process Email us On : Sale@OnStop.in

 

Our Website does not provide Return service on orders right now. You can exchange the product with another product.  The return policy vary from product to product. Kindly record a video while opening the parcel incase the product is defected the 

  the return process can be initiated.

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